IT Support Engineer

Remote
Full Time
Xantrion
Mid Level

If you’re looking to learn from a winning information technology team and receive outstanding benefits that support your family- while working for a company that takes a people-first approach to business, we invite you to explore our remote IT support engineer (help desk) position.

Required Technical Support Experience and Qualifications 

  • 4 to 8 years of technical support experience
  • Authorization to work in the U.S.  
  • Exceptional communication skills
  • Familiar with backup technologies (VEEAM, Crashplan, etc.) 
  • Familiar with anti-virus technologies (AV Defender, etc.) 
  • Familiar with software deployment technologies (ghost, repackaging tools) 
  • Knowledgeable about basic networking (TCP/IP, DNS, routing, subnetting) 
  • Familiar with remote access technologies (VPN, terminal services) 
  • Knowledgeable about current Microsoft Windows operating systems 

Desired Technical Support Experience and Qualifications

  • 4 year Bachelor's degree
  • Relevant certifications (MCP, CCNA, etc.) 
  • Experience in customer service

Benefits

  • 100% of medical, dental, vision for you and your family
  • 401K with company match up to 4% of salary
  • Certification reimbursement and annual training budget
  • 17 Days PTO per year in addition to paid training days 
  • Bonuses for referring new clients or employees
Salary
  • $55,000 to $65,000 per year.

Xantrion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. All employment is decided on the basis of qualifications, merit, and business needs at the time.

Share

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

150
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Human Check*