IT Support Engineer

Remote

Full Time

Xantrion

Mid Level

If you’re looking to learn from a winning information technology team and receive outstanding benefits that support your family- while working for a company that takes a people-first approach to business, we invite you to explore our remote IT support engineer (help desk) position.

This is a remote work from home role in the United States.
Shift Monday - Friday, 9am - 6pm PST.
On-call is no more than 2 weeks/year, compensated and low call volume.
Clients use a standard tech stack, and we separate from clients that aren't professional.
We promote from within whenever possible.
Hear from one of Xantrion's Engineers
Learn how we provide professional development

Required Technical Support Experience and Qualifications

4 to 8 years of technical support experience
Authorization to work in the U.S. 
Exceptional communication skills
Familiar with backup technologies (VEEAM, Crashplan, etc.)
Familiar with anti-virus technologies (AV Defender, etc.)
Familiar with software deployment technologies (ghost, repackaging tools)
Knowledgeable about basic networking (TCP/IP, DNS, routing, subnetting)
Familiar with remote access technologies (VPN, terminal services)
Knowledgeable about current Microsoft Windows operating systems

Desired Technical Support Experience and Qualifications

4 year Bachelor's degree
Relevant certifications (MCP, CCNA, etc.)
Experience in customer service

Benefits

100% of medical, dental, vision for you and your family
401K with company match up to 4% of salary
Certification reimbursement and annual training budget
17 Days PTO per year in addition to paid training days
Bonuses for referring new clients or employees

Salary

$55,000 to $65,000 per year.

Xantrion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. All employment is decided on the basis of qualifications, merit, and business needs at the time.

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