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Help Desk Analyst / Jr. System Administrator

Since 2000, continued growth has hastened our need for help desk analysts / junior system administrators. This information technology support position is based in Oakland, California, and is ideal for people who are ready to be challenged by real world applications and want to develop their system administrator skills. As part of our service team you will field technical support calls and resolve email support requests in a timely manner. Two years from now, you will look back and discover you have taken your help desk analyst / junior system administrator skills and success to the next level.

Required Technical Support Experience and Qualifications

  • 2 to 10 years of help desk analyst / junior system administrator experience.
  • Authorization to work in the U.S. 
  • Exceptional communication skills. 
  • Knowledgeable about current Microsoft Office Suites.
  • Familiar with backup technologies (VEEAM, Crashplan, etc.)
  • Familiar with anti-virus technologies (AV Defender, etc.)
  • Familiar with software deployment technologies (ghost, repackaging tools).
  • Knowledgeable about basic networking (TCP/IP, DNS, routing, subnetting).
  • Familiar with remote access technologies (VPN, dial-up, terminal services).
  • Knowledgeable about current Microsoft Windows operating systems.

Desired Technical Support Experience and Qualifications

  • 4 year Bachelor's degree.
  • Relevant certifications (MCP, CCNA, etc.)
  • Experience in customer service.

Benefits

  •   Salary commensurate with help desk analyst / jr. system admin. experience.
  •   100% of medical, dental, vision for you and your family, 95% covered for Kaiser.
  •   401K with company match up to 4% of salary.
  •   Profit sharing.
  •   17 days/year PTO.
  •   Certification and training reimbursement.
  •   Bonuses for referring new clients or employees.

 

If you're among the best of the best and ready to take your help desk analyst or junior system administrator career to the next level, apply today.

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