IT Help Desk Engineer (Hybrid - Los Angeles Area)

Los Angeles, CA

Full Time

Xantrion

Mid Level

If you’re looking to learn from a winning information technology team and receive outstanding benefits that support your family- while working for a company that takes a people-first approach to business, we invite you to explore our IT help desk engineer (Support Engineer) position.

This is hybrid work from home position where you will be onsite with clients a few times a week in the Los Angeles area.
On-call is no more than 2 weeks/year, compensated and low call volume
Clients use a standard tech stack, and we separate from clients that aren't professional
We promote from within whenever possible
Learn how we provide professional development
Hear from one of Xantrion's Engineers

Required Technical Support Experience and Qualifications

Authorization to work in the U.S. 
4 to 8 years of technical support (IT Service Desk, Helpdesk Analyst, Desktop) experience
Exceptional communication and executive support skills
Familiar with backup technologies (VEEAM, Crashplan, etc.)
Familiar with anti-virus technologies (AV Defender, etc.)
Familiar with software deployment technologies (ghost, repackaging tools)
Knowledgeable about basic networking (TCP/IP, DNS, routing, subnetting)
Familiar with remote access technologies (VPN, terminal services)
Knowledgeable about current Microsoft Windows operating systems

Desired Technical Support Experience and Qualifications

4 year Bachelor's degree
Relevant certifications (MCP, CCNA, etc.)
Experience in customer service

Benefits

Salary $65K - $70K
100% of medical, dental, vision for you and your family
401K with company match up to 4% of salary
Certification reimbursement and annual training budget
17 Days PTO per year in addition to paid training days
Bonuses for referring new clients or employees

Xantrion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. All employment is decided on the basis of qualifications, merit, and business needs at the time.

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